Contact Us
We are a small team based in Arvada, Colorado. Each email we receive is reviewed carefully by a real team member.
The electric ratchet wrenches listed on our website are selected and tested by our team before being made available for sale. If you have any questions about product use, orders, warranty, returns, or after-sales support, you are welcome to contact us at any time.
Email Support
Email is our primary support channel. Using email helps us keep clear records and respond more efficiently. For faster assistance, please include the following information in your message:
- Order number
- Product name or model
- Description of the issue
- Photos or short videos
Company Address
BIG COMMERCE EXPERT LLC
16772 W 70TH AVE
ARVADA, CO 80007
United States
Please note: this is our business and mailing address only. It is not a retail store, and in-person visits, pickups, or on-site purchases are not supported. All orders are fulfilled and shipped from our warehouse partners in the United States.
Response Time
Our support team operates on Mountain Time (MT), Monday to Friday, 9:00 AM – 5:00 PM.
- Emails received on business days are typically answered within 24 hours
- Most inquiries are handled the same day
- Messages received on weekends or holidays are answered on the next business day
We aim to provide clear and responsible support for every order. If you experience any issue with your tool, please contact us and we will assist you accordingly.